Frequently Asked Questions

How do I order?

Go to our shop for onhand and pre-order items. For made-to-order (custom designs), please fill up our order form here.

How do I choose a gem?

When you submit your order form, we will inform you via e-mail if the stone is available. Otherwise, you have the option to choose among our onhand stocks.

I already have a gem onhand. May I use that for my piece?

Sure! Just inform us about your intention to have a stone set, and we will quote you accordingly for your desired item.

Do you sell loose stones?

We do keep an inventory of loose stones for onhand and custom items. However, they are not for individual sale unless otherwise specified.

We do, however, hold flash gem sales (via Instagram stories). These gems can be purchased individually.

What is your lead time for made-to-order items?

Our current lead time for regular items is 4-8 weeks depending on the smith’s workload. We make our pieces in batches, each batch consisting of 10 items. If you do not make it to a batch, we will inform you that your order will be included in the next batch.

All items are proudly made by hand by our partner artisan smiths. For items to be made by our senior smiths, the lead time may be longer (6+ weeks).

What material can I use for my piece?

We use gold-plated fine silver, 10K gold, 14K gold, and 18K gold (rose, yellow, or white) for all of our fine jewelry pieces. These materials have proven to be durable and valuable, so you can treasure your piece for a very long time.

What material should I use for my piece?

There are various factors to consider in choosing the right material for your piece. Some factors are as follows:

  • What’s your budget?
  • Will you be using your item everyday?
  • Do you have damp, sweaty, or “acidic” skin?

If you have an ample budget to spend on your treasured piece, solid gold will be a fantastic choice. You may choose between 10K, 14K, and 18K gold. Each type of gold has its advantages and disadvantages. 10K is best when it comes to durability, however the downside to it is that it is not as valuable due to its relatively small gold content. It is also not accepted by most major pawnshops. 18K gold is best in terms of value as an investment. In our opinion, 14K gold presents the perfect balance between durability and investment value. (For more information about the various karats of gold, please refer to the next question)

It may also be wise to choose solid gold if you intend on using your jewelry piece everyday, or if you have sweaty hands which can cause the gold plating on silver jewelry to fade more quickly, and the silver itself to tarnish.

Meanwhile, if you are on a budget, fine silver is the way to go. Same goes if you only plan on using your item occasionally as opposed to everyday. Our silver pieces are plated in gold by default, and you may choose a plating of either yellow gold, rose gold, or white gold to make it resemble its solid gold counterpart. Silver by nature tarnishes (that’s just the way it is), however, the good news is that it can be brought back to life again with a thorough cleaning (better if done by a professional jeweler who can polish it back to its original shine).

What’s the difference between 10K, 14K, 18K gold?

The “K” in 10K, 14K, and 18K gold is short for “karats,” which is a measurement for the purity of gold. Pure, or 100% gold, is 24 karats. Gold is a very soft and malleable metal, however. In its purest form it is unsuitable for jewelry as it can easily lose its shape and/or cause gems to get lost. Therefore, it is often mixed with other metals to form an alloy. 10K, 14K, and 18K gold are standard alloys with varying amounts of gold, 10K having the least amount of gold and 18K having the most.

  • 10K gold = 41.5% gold
  • 14K gold = 58.5% gold
  • 18K gold = 75% gold

It follows that 10K gold is the most affordable gold alloy while 18K is the most expensive. Based on our experience, even 10K gold can last many good years with proper care.

How do I take care of my jewelry?

Check out our post on care and maintenance of fine jewelry.